Creating a customer account allows you to view previous orders, profile information and saved addresses. When logged in, the details stored in your customer account profile are auto-filled during checkout for a faster checkout experience.

Accounts are created when a customer first logs in using an email address.

Customers will log in using a one-time six-digit verification code that's sent to their email address.

Customers can update their account profile details by logging into their account.

Steps:

1. Access the account login page.
2. Enter account email address.
3. After entering your email address, a login code will be sent to your email inbox. Retrieve login code from your email inbox and enter it to complete login process.
4. From the account page, click on your initials in the top right.
5. Click on Account Information.
6. Click on the pencil icon beside the account profile details to be updated.

1. Access the account login page.
2. Enter account email address.
3. After entering your email address, a login code will be sent to your email inbox. Retrieve login code from your email inbox and enter it to complete login process.

Customers receive a one-time 15% discount code when subscribing for email updates. To subscribe for email updates, scroll down to the bottom of our website and you will see a section labeled "subscribe to our newsletter". After subscribing, you will receive an email with with a 15% discount code that can be used at checkout on your first purchase from Hatchet Headwear.

Be sure to check your spam and/or promotions folder as sometimes our emails land there. The email containing your 15% discount code should arrive within a few minutes.

Due to system limitations, discounts cannot be applied to orders after they have been processed.

Excludes gift cards. Valid for one-time use only on your first purchase with Hatchet Headwear.

Please reach out to info@hatchetheadwear.com if you require further assistance.

*Free shipping is calculated on the price of your order after discounts and before taxes for all US customers.

Once an online order has been placed, we are unable to make modifications to the order. This includes address changes, item changes, or changes to the method of payment.

Once your order has been received, we are more than happy to assist you with returning items for a full refund. We offer a 100% satisfaction guarantee on all orders and returns may be requested for any reason within 30 days of order delivery.

If you would like to add additional items to an existing order, please place a new order containing any additional items that are desired.

If you forgot to apply a discount or promo code to your order, it cannot be applied retroactively after the order has been placed.

Please save the discount or promo code and apply it to your next order.

At this time, we do not support international orders or shipments. We are actively exploring options to support international orders and shipments. Please subscribe to our email newsletter and follow us on social media to be the first to know about our expansion into international markets.

Yes!

Hatchet Headwear has meticulously designed premium performance fitted hats in a variety of styles and six custom tailored sizes. Our hats are precisely crafted with customized specifications for circumference, depth, width, height and bill length. To ensure you are purchasing the proper hat size please review our detailed fit guide.

We design all of our products in the United States. While many products are designed in-house at our corporate headquarters in the north Georgia mountains, other products are inspired and designed while exploring the outdoor adventures that drive the inspiration behind our brand.

Our products are manufactured in Asia using premium PEAK|PERFORM™ materials that are water repellent, moisture wicking, antimicrobial, breathable, lightweight, and floatable.

For the most up-to-date details on product restocks and new product announcements, please subscribe to our newsletter and follow us on social media. You can subscribe to our email newsletter at the bottom of our website. As an added bonus, receive a 15% off discount code after signing up for our email newsletter.

Yes, gift cards are offered for purchase on our website.

Gift cards are available for purchase in the amounts of $25, $50, $75, $100, $150, $200 and $250. If you need to purchase a gift card in a different amount, please consider purchasing multiple gift cards. It is possible to use multiple gift cards to pay for your order, as well as a combination of gift card(s) and one additional payment method.

If you are experiencing trouble using your gift card, please ensure you are entering the code accurately during the checkout process. If you continue to experience issues redeeming a gift card after confirming the accuracy of the redemption code, please contact info@hatchetheadwear.com for additional support.

When using a gift card as partial payment for your order, any requested refunds will be split between your gift card and the secondary payment method used at the time of checkout.

Gift cards are non-refundable, and may not be redeemed for cash, except where required by law. Discount codes and gift cards may not be applied to the purchase of a gift card. Tax is not applied to the purchase of any gift card.

For the most up-to-date details on new product announcements and limited releases, please subscribe to our newsletter and follow us on social media. You can subscribe to our email newsletter at the bottom of our website. As an added bonus, receive a 15% off discount code after signing up for our email newsletter.

We offer a 30-day return policy and free return shipping on all orders (excluding final sale items and gift cards).

Customers have 30 days from the date of order delivery to initiate a return. To be eligible for a return, your item must be in new condition, unworn, with tags, and in its original packaging. Original receipt or proof of purchase is required to initiate a return. 

Returns meeting the above criteria will be provided with a pre-paid return shipping label free of charge. Items sent back to us without first requesting a return will not be accepted.

Please contact info@hatchetheadwear.com if you require further assistance to complete your return.

Our complete return and refund policy may be reviewed here.

To initiate a return:

1. Login to your customer account by entering your email address and the six-digit verification code that is sent to your email address.
2. Select the order that contains the item you wish to return.
3. If your order has more than one item, select the item(s) you wish to return.
4. Select a return reason and add any applicable notes.
5. Click "Submit Request".

If your return is accepted, you will be provided with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

To mitigate the likelihood of damaged or defective products, we follow a thorough quality control review of all products prior to order packaging and shipment. Additionally, any damaged or defective product is covered by our 100% satisfaction guarantee. Customers may return any product that they are not 100% satisfied with for a full refund within 30 days of order delivery.

In the event that a product is deemed to be damaged or defective, original shipping fees will be refunded and Hatchet Headwear will cover the cost of return shipping.

Original shipping fees are non-refundable for merchandise that is not damaged or defective.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow an additional 5 business days for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hatchetheadwear.com.

Order shipping costs are non-refundable, but please keep in mind that we offer free shipping for all orders over $75.

Please ensure that you login to your customer account to initiate returns and generate pre-paid shipping labels to avoid extended processing times of returns.

Exchanges are not supported, but you may initiate an online return and then place a new order at your convenience.

Please contact info@hatchetheadwear.com if you require further assistance to complete your return and/or place a new order.

Gift returns are refunded in the form of eGift Cards that may then be use towards the purchase of any online store item.

Direct exchanges for gifts are not supported. You will need to return your gift for an eGift Card and use it to purchase another item.

To complete a gift return, the following information will be required:

1. Order Number
2. Zip Code of the shipping address.

If you cannot locate this information, please contact info@hatchetheadwear.com, and we will be happy to further assist with your gift return.

At this time, we do not support international orders or shipments. We are actively exploring options to support international orders and shipments. Please subscribe to our email newsletter and follow us on social media to be the first to know about our expansion into international markets.

All orders are shipped via UPS.

We offer the following UPS service options:

• UPS Ground: $8.00 flat rate shipping or free for orders over $75
• UPS 3 Day Select: rate calculated at checkout
• UPS 2nd Day Air: rate calculated at checkout

All orders are shipped via UPS and cannot be delivered to P.O. boxes. If a P.O. box is listed as the delivery address at checkout, the order will be held until a physical delivery address can be confirmed.

Yes! Orders over $75 qualify for free UPS Ground shipping.

Once an order is placed, our fulfillment team immediately begins processing the order to expedite the end-to end delivery process. Orders will typically depart our fulfillment center in north Georgia within 2 full business days.

Once shipped, UPS transit times will vary based on the UPS service level selected at checkout and the customer's delivery address.

Once you receive the UPS tracking number via email, please allow up to 24 hours for carrier tracking updates to populate.

If you continue to experience issues with the UPS tracking number not working after 24 hours, please contact info@hatchetheadwear.com for additional assistance.

All orders are shipped from our fulfillment center in north Georgia.

Orders are delivered via UPS on Monday−Saturday. UPS delivery hours are between 9:00am to 8:00pm local time.

Contact Hatchet Headwear customer support via email at info@hatchetheadwear.com.

Alternatively, contact Hatchet Headwear customer support using the Contact Us form.