Refund policy
Hatchet Headwear offers a 30-day return policy and free return shipping on all applicable purchases.
Customers have 30 days from the date of order delivery to request a return. To be eligible for a return, your item must be in new condition, unworn, with tags, and in its original packaging. Original receipt or proof of purchase is required to initiate a return.
To initiate a return:
- Login to your customer account by entering your email address and the six-digit verification code that is sent to your email address.
- Select the order that contains the item you wish to return.
- If your order has more than one item, select the item(s) you wish to return.
- Select a return reason and add any applicable notes.
- Click "Submit Request".
If your return is accepted, you will be provided with a free return shipping label. Items sent back to us without first requesting a return will not be accepted.
Please contact info@hatchetheadwear.com if you require further assistance to complete your return.
Damages and issues
Please inspect your order upon receipt and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow an additional 5 business days for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hatchetheadwear.com.
